Report a cyberincident

Received a strange email? Is your computer displaying strange things without you clicking on anything? Has your password been changed without you doing it? Report a cyber incident by clicking the link below.

I can't get my Collaborate Session or Recording to open

If you are unable to launch Blackboard Collaborate with your .collab file, typically, either your operating system does not know what application to use to open this file, you have not installed the launcher or there was a problem when you installed the launcher.

Read the topics below, in order, to troubleshoot your issue.

  1. Confirm the Launcher is Installed
  2. Create a File Association
  3. Clear the Launcher's Java Cache
  4. Reinstall the Launcher
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    Eilidh McWhirter

    i dont understang any of this